Lean Business Process Review for Service Company


Design and delivery of a Lean Business Process optimisation project to define and optimise the operating model of a key processing function.


Some issues in inter-departmental hand-offs and a lack of transparency of performance drove the requirement to perform an end-to-end Lean business process review and Operational improvement project for the Service Company operations of a London Market Insurer.


Stratiformis designed a short Lean operational review for delivery alongside client team members, including internal and cross departmental business processes, performance measures and skills profiling, with a view to the transfer of Lean skills as a basis for future reviews.


The resulting clarity acted as a basis for the operational unit to reform its relationship with internal customers, demonstrate its level of productivity and more easily substantiate the case for investment in the automation of low value manual processes.


  • Formed in 2007 to deliver Strategic Advisory and Transformation Delivery Services
  • Unique mix of business, IT and change skills that provide a broad understanding of the drivers, challenges and methodologies for the successful implementation of change within an organisation
  • Operating predominantly in the Insurance and the Telecommunication sectors
  • Highly experienced consultant team working in close partnership with our clients

Contact us

Stratiformis Consulting Ltd
68 Lombard Street
London, EC3V 9LJ
Phone: 020 786 81817
Fax: 020 786 81800
Email: enquiries@stratiformis.co.uk