Summary

Process design, optimisation and commoditisation of a global telco’s customer on-boarding process.

Challenge

The cost of on-boarding large scale customers onto a shared cloud based unified communications platform was excessively high and logistically complicated.

Approach

Stratiformis supplied the knowledge and expertise to review, rationalise and simplify the on-boarding process into smaller more manageable and better understood steps. Governance was introduced through scheduling and prioritisation tools along with an end-to-end delivery framework that provided more accurate MI on delivery quality and future bottlenecks.

Outcome

Implementation of a delivery and governance process that improved both customer and account team expectations with greater future resource planning capability.