Customer Onboarding Process Design for Global Teclo


Process design, optimisation and commoditisation of a global telco’s customer on-boarding process.


The cost of on-boarding large scale customers onto a shared cloud based unified communications platform was excessively high and logistically complicated.


Stratiformis supplied the knowledge and expertise to review, rationalise and simplify the on-boarding process into smaller more manageable and better understood steps. Governance was introduced through scheduling and prioritisation tools along with an end-to-end delivery framework that provided more accurate MI on delivery quality and future bottlenecks.


Implementation of a delivery and governance process that improved both customer and account team expectations with greater future resource planning capability.


  • Formed in 2007 to deliver Strategic Advisory and Transformation Delivery Services
  • Unique mix of business, IT and change skills that provide a broad understanding of the drivers, challenges and methodologies for the successful implementation of change within an organisation
  • Operating predominantly in the Insurance and the Telecommunication sectors
  • Highly experienced consultant team working in close partnership with our clients

Contact us

Stratiformis Consulting Ltd
68 Lombard Street
London, EC3V 9LJ
Phone: 020 786 81817
Fax: 020 786 81800
Email: enquiries@stratiformis.co.uk